From January 2017 we are providing all of our customers our Product Delivery Guarantee. Our aim is to get you your products as soon as possible.

This guarantee covers:

• Purchases up to $1000 (Contact Us if you would like to purchase extra cover).
• Replacement for products broken by the delivery company.
• Replacement for products missing during delivery (minimum delivery timeframe applies).

If in the event your delivery is delayed by the courier company or Australia Post, the steps are as follows:

• Our team will request an urgent update with the delivery company.
• In the event the delivery company advises they can not find your delivery, we will send a replacement of your purchase.

Please note: if your order has been marked with Authority to Leave (ATL) our delivery guarantee is not applicable for deliveries that are missing.

Change of Heart Returns

If you wish to return an item because you have changed your mind about your purchase, Christmas Elves will offer you a store credit, provided that:

• You have contacted us to organise a return of the item within 14 days of receiving your delivery.
• You provide a copy of your invoice or packing slip with your return.
• It is unworn, unopened, unused and in its original condition.

For change of heart returns, the cost of returning the items is paid by you.

Returns

Christmas Elves will accept product returns and provide you with a store credit, refund or repair where:

• The product is faulty;
• You have contacted us to organise a return of the item within 14 days of receiving your delivery.
• The product does not match the sample of our description; and
• You can present your Christmas Elves invoice, packing slip, or other adequate proof of purchase.

Please contact our online team to request details on how to return an item.