Change of Heart Returns
If you wish to return an item because you have changed your mind about your purchase, Christmas Elves
will offer you a store credit, provided that:
- You have contacted us to organise a return of the item within 14 days of receiving your delivery.
- You provide a copy of your invoice or packing slip with your return.
- It is unworn, unopened, unused and in its original condition.
For change of heart returns, the cost of returning the items is paid by you.
Returns
Christmas Elves will accept product returns and provide you with a store credit, refund or repair where:
- The product is faulty;
- You have contacted us to organise a return of the item within 14 days of receiving your delivery.
- The product does not match the sample of our description; and
- You can present your Christmas Elves invoice, packing slip, or other adequate proof of purchase.
Please contact our online team to request details on how to return an item.