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SHIPPING DETAILS
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Step into a Christmas wonderland with an extensive range of products that cater to every festive need. From the twinkling lights to the majestic trees, find it all under one roof. Moreover, the store features products from renowned brands such as Disney, Oncor Trees and Lemax, promising quality and variety in your Christmas shopping spree. It's a one-stop-shop for all things merry!
A testament to the Christmas Elves commitment to quality and customer satisfaction, Christmas Elves has been awarded with the "Top Quality Store" badge by Google. This prestigious recognition, displayed on your listings, serves to boost customer confidence and trust when making a purchase from your store. We are very proud of this achievement.
Ensuring peace of mind, Christmas Elves guarantees to replace any order that is lost or broken within a reasonable timeframe. It's like a safety net for your Christmas decorations!
At Christmas Elves, the festive spirit is alive all year round. The passionate team offers personalized decorating and product advice, helping customers to weave a magical Christmas atmosphere in their homes. It's not just about buying products; it's about building memories and creating joyous spaces.
From January 2017 we are providing all of our customers our Product Delivery Guarantee. Our aim is to get you your products as soon as possible.
This guarantee covers:
If in the event your delivery is delayed by the courier company or Australia Post, the steps are as follows:
Please note: if your order has been marked with Authority to Leave (ATL) our delivery guarantee is not applicable for deliveries that are missing.
If you wish to return an item because you have changed your mind about your purchase, Christmas Elves will offer you a store credit, provided that:
For change of heart returns, the cost of returning the items is paid by you.
Christmas Elves will accept product returns and provide you with a store credit, refund or repair where:
Please contact our online team to request details on how to return an item.