Privacy Policy | Christmas Elves
Privacy Policy
Last updated: 16 November 2024
ChristmasElves.com.au, operated by JAMJAM FESTIVE Pty Ltd (ABN 48 143 434 333), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, visit our stores, or interact with our services.
Secure Shopping
SSL encryption and secure payment processing
Your Control
Access or delete your data anytime
Data Protection
Industry-standard security measures
Information We Collect
Online Shopping Data
- Personal Information: Name, email, billing/shipping addresses, phone number
- Account Information: Login credentials, purchase history, wishlist items
- Payment Information: Credit card details (processed securely by payment providers)
- Technical Data: IP address, browser type, device information
In-Store Data
- Purchase Information: Transaction details through Lightspeed POS
- Loyalty Program: Christmas Elves Collectors Club membership details
- Contact Details: For order notifications and loyalty communications
Our Service Providers
E-commerce & POS
- BigCommerce (online store)
- Lightspeed (in-store POS & inventory)
Payment Processing
- PayPal
- Afterpay
- Zip
- Klarna
Marketing & Analytics
- Google Analytics & Ads
- Microsoft Bing Ads
- Taboola
- Klaviyo (email marketing)
- Microsoft Clarity
Each service provider has their own privacy policy governing how they handle your data. We encourage you to review their policies:
How We Use Your Information
Fulfilling your orders and providing customer service
Managing your account and loyalty program membership
Sending order updates and marketing communications (with consent)
Analyzing usage data to improve our services
Marketing & Advertising
About Our Advertising: We use various services to show you relevant ads:
- Google Ads for search and display advertising
- Microsoft Bing Ads for search advertising
- Taboola for content recommendations
- Klaviyo for email marketing
These services use cookies and similar technologies to track your interactions with our website and ads.
Your Choices
- Opt out of Google Ads: Google Ads Settings
- Opt out of Microsoft Advertising: Microsoft Ad Settings
- Opt out of Taboola: Taboola Opt-Out
- Unsubscribe from emails using the link in any email we send
Cookies & Tracking
We use cookies and similar technologies to enhance your shopping experience. These include:
- Essential Cookies: Required for website functionality (cart, login, etc.)
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Session Recording: Microsoft Clarity helps us understand how visitors interact with our site
Managing Cookies
You can manage cookie preferences through your browser settings:
Christmas Elves Collectors Club
Our loyalty program, powered by Lightspeed Retail, collects:
- Membership details and preferences
- Purchase history and points earned
- Shopping behavior and preferences
This information helps us provide personalized offers and improve your shopping experience.
Data Security
Security Measures
- SSL/TLS encryption
- Secure payment processing
- Regular security audits
- Employee training
Data Protection
- Access controls
- Data encryption
- Secure servers
- Regular backups
Your Privacy Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent for data processing
To exercise these rights, contact us at service@christmaselves.com.au. We'll respond to your request within 30 days.
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us to have it removed.
International Data Transfers
Your information may be transferred to and processed in countries outside Australia where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with Australian Privacy Principles.
Contact Us
Preston Store
10 Gower Street
Preston, Victoria 3072
(Northland Homemaker Centre)
Ferntree Gully Store
827 Burwood Highway
Ferntree Gully, Victoria 3156
Get in Touch
- Email: service@christmaselves.com.au
- Phone: 1300 4 ELVES (1300 4 35837)
- ABN: 48 143 434 333
Updates to this Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date. Significant changes will be notified via:
- Email notification (for registered customers)
- Website announcement
- Store notices
For more information about privacy rights in Australia, visit the Office of the Australian Information Commissioner.
