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Payment Policy - Christmas Elves | Secure Flexible Payment Options

Payment Policy

Last updated: 16 November 2024

Thank you for shopping at Christmas Elves! We aim to make your shopping experience smooth and joyful, just like Christmas itself. Here, you'll find all the information you need regarding payment options, terms, and how we handle transactions.

Accepted Payment Methods

We offer a variety of payment methods to suit your convenience:

  • Credit and Debit Cards: We accept major credit cards such as Visa, MasterCard, and American Express.
  • PayPal: Easily checkout with your PayPal account for extra security.
  • Buy Now, Pay Later: Options like Afterpay, Zip Pay, and Klarna are available, allowing you to spread the cost of your purchases over several weeks.
  • In-Store Layby: Available at Christmas Elves Preston and Ferntree Gully stores only. Layby is not available for online purchases.

All payment information is encrypted for your safety. We partner with trusted payment service providers, including Braintree by PayPal, to ensure that your transactions are secure and your personal information is protected.

Payment Options - Visa, Mastercard, American Express, Paypal, Afterpay, Zip, Klarna
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Payment Terms

All purchases must be paid in full at checkout unless using our Layby or Buy Now, Pay Later services.

Layby Terms

  • Minimum 20% deposit required
  • Available payment methods: Cash, EFTPOS, or credit card (American Express, Visa, or MasterCard)
  • Must be collected in full before Christmas
  • Regular monthly instalments required
  • 20% termination fee applies for cancelled or expired Laybys

Currency

All transactions are processed in Australian Dollars (AUD). If you're shopping from outside Australia, your payment provider may apply conversion rates and fees, so please check with them for specific details.

Refund Policy

We want you to be delighted with your purchase. If you're not completely satisfied, please refer to our Refund Policy for details on initiating a return. Returns are accepted within 21 days of purchase, provided that items are in their original condition. Refunds will be processed using the same payment method as the original transaction.

Fees and Charges

We do not charge any additional fees for payments made via credit card or PayPal. However, Buy Now, Pay Later services may have their own charges or late fees if repayments are not made on time. Please ensure that you review their terms before proceeding.

For Layby purchases, no additional layby fee is charged, but a 20% termination fee will apply if the layby is cancelled or expires.

Security and Privacy

Our website is secured with SSL encryption, and we do not store any sensitive payment information. We also use advanced anti-fraud technologies to protect your transactions. For more details, please visit our Privacy Policy.

Contact Us

If you have any questions or concerns regarding payments, feel free to contact our customer service team:

Our Payment Policy is always available via the footer of our website, so you can easily reference it whenever needed. We may update this policy from time to time, so please check back for any changes.