We found the perfect Christmas tree.
The Smoky Mountain is a great full looking tree. Plus its an eco friendly tree.
Shipping Update: Due to high demand during our Boxing Day sale, please allow extra time for your order to be processed and shipped. We aim to dispatch orders within 5-9 business days.
Click and Collect Orders: We will email approx 3-5 business days after your order.
NOTE: Please bring & show a photo ID that matches the name or address on your order and the credit card used to make the purchase.
Visit Australia Post service delays and disruptions page for updates impacting your order.
We thank you for your order and patience during this busy period, and look forward to helping you bring the magic of Christmas to your home!
From January 2017 we are providing all of our customers our Product Delivery Guarantee. Our aim is to get you your products as soon as possible.
This guarantee covers:
If in the event your delivery is delayed by the courier company or Australia Post, the steps are as follows:
Please note: if your order has been marked with Authority to Leave (ATL) our delivery guarantee is not applicable for deliveries that are missing.
If you wish to return an item because you have changed your mind about your purchase, Christmas Elves will offer you a store credit, provided that:
For change of heart returns, the cost of returning the items is paid by you.
Christmas Elves will accept product returns and provide you with a store credit, refund or repair where:
Please contact our online team to request details on how to return an item.
The Smoky Mountain is a great full looking tree. Plus its an eco friendly tree.
This tree is amazing!! This was my "compromise" between a very expensive well known brand, and a chain store one, and I was a bit apprehensive but I'm so glad I decided on this! It is "full" and just as beautiful as the picture.
Thank you for helping us choose our new Christmas Tree. We are so excited to put it up for Christmas.
I'm not the kind of person who posts reviews often but seriously, this tree is absolutely gorgeous! Like others, I was hesitant how it would look like in real life. I want a tree that fills up all the gaps and this one does it - The colour is beautiful in real life. It has this slight white snowy colour on some branches. I am so happy with this purchase :)
I have received so may compliments about it from my friends & family.
I wish I could post a picture of it here so you can see how amazing it looks like.
I was a bit nervous purchasing online having not physically seen the tree in real life. I relied solely on that it was a 'best seller' and had a large number of tips so should look 'full'. I am extremely happy with it! It is better than I envisaged (including the colour). We have received numerous compliments from family and friends. I love it.
The tree is so full no gaps we just love it.
I can hang my decorations and lights on this tree. My last tree was a bit flimsy
I have had both fresh and fake trees all my life. Generally real trees are much better compared to artificial, although this one is ok out the box. When new it smelled a little like plastic and took me a while to set it up. Other then that, good service, was easy to transact and shipping was about 3 days which is standard. Kids are happy, they just look forward to getting presents under the tree.
I love how full this Christmas tree is.
We visited the collection of Christmas Trees on show and was very impressed. Quite a few trees to choose from, we decided on the Smoky Mountain because it looks very full (and not cheap like other places). This tree looks realistic taking centre stage at home during Christmas. Very happy with our choice.
Thanks Christmas Elves.